6. Pros and Cons of booking system
| Advantages of booking system | Disadvantages of booking system |
|---|---|
| Double booking or over booking should not happen in a real-time booking system | The booking system will most likely be very expensive to install as they tend to be custom-made |
| Immediate feedback on availability of seats\ flights etc | If the booking can be made over the phone, then staff have to be trained to use the system |
| Customer can book online using an interactive website | For online booking, a well-designed website needs to be put in place that has direct connection to the database |
| Customers can phone the booking office who can then offer immediate advice on availability | Needs to be very reliable. If the system breaks down for some reason, then a lot of business can be lost |
| Booking system can be tied in to email so customers can be informed of their booking and perhaps other events they may be interested in |
Challenge see if you can find out one extra fact on this topic that we haven't already told you
Click on this link: advantages of a booking system